Help & FAQ

If something is not working, start with the topic that matches the issue you can see right now. Most issues come down to sign-in, permissions, Bluetooth access, or billing, and those can usually be fixed without starting over.

This section is organized for quick triage. Pick the closest match below and work from the shortest fix first.

Common help topics

• Can’t sign in? See Reset your password.
• Devices are not connecting? See Bluetooth connection issues.
• Denied a permission prompt? See Permissions and Location.
• Need account or data-copy help? See Account and data.
• Questions about Pro access or charges? See Billing and subscription.

Before you contact support

Have these ready if you can:

• The device model you are using
• Whether the issue is on iPhone, Android, or Apple Watch
• The feature or hardware involved
• What you already tried

If you still need a hand, go to Contact support.